Shipping policy

5.1 Shipping and Delivery

Brands ship products directly from their European warehouses. Typical delivery times from order confirmation: Germany 1-2 business days after shipping, other EU countries 3-5 business days, custom orders including logo printing per brand lead time. Delivery times shown on product pages are continuously adjusted based on historical performance and confirmed at checkout.

Shipping costs:

Free shipping on orders over €80 per brand. Free return shipping for products passing inspection. Orders under €80 incur shipping costs—typically €4.90 to €9.90—varying by brand and location, displayed at checkout. The €80 threshold applies separately per brand—ordering €60 each from two brands means paying shipping for both as two separate shipments.

How delivery works:

Brands offer multiple delivery methods based on your location and their logistics partners available options for urban/suburban/rural locations and residential/commercial addresses. You can provide delivery instructions in order notes.

Tracking your shipment:

Once shipped, you receive tracking information via email. Use tracking to monitor location and delivery estimate, access carrier tools to reroute delivery or schedule redelivery—subject to carrier availability and policies with additional fees possibly applying—or contact carriers directly. All delivery times are estimates, not guarantees.

If something goes wrong:

For delayed deliveries, contact us and we'll coordinate with brands. For missing or partial deliveries, damaged packages, or if tracking shows "delivered" but you haven't received it, contact us to investigate. Products are packaged per German regulations (VerpackG). Packaging disposal information is provided on packing slips.

 

5.2 Order Confirmation and Cancellation

Product pages display live stock status with low stock warnings and restock dates where available. Subscribe to notifications for out-of-stock items. Most orders confirm within hours via automated systems; manual verification within 48 hours.

If a brand cannot fulfill your order, we notify you via email with alternatives: partial delivery with some items available, alternative product as similar replacement, or full cancellation. Your options: accept modified offer with payment adjusted accordingly, cancel entire order for full refund, cancel only unavailable items for refund while proceeding with available items, or contact us for alternative solutions. You have 7 days to respond. No response results in automatic cancellation and full refund—you're never charged for items not explicitly accepted.

Payment handling: Full cancellations receive complete refunds. Partial deliveries receive refunds for unavailable products with shipping not refunded for received items. Alternative products charged at alternative price unless confirmed otherwise. Multiple-brand orders handled independently per brand.

 

5.3 Risk Transfer

Risk transfers from brands to you at delivery. We act as facilitator and are not responsible for product delivery, transport damages, or related issues. We provide delivery status information and assist in resolving delivery or risk-related issues with brands.